Refund Policy
Effective date: 31 August 2026
Signalpost subscriptions are billed in advance and processed by Paddle, our Merchant of Record.
1. General policy
Because Signalpost is a digital subscription service delivered immediately on signup, subscription payments are non-refundable except as set out below or as required by applicable law, including your statutory rights in the UK and EU.
2. Service failure
If Signalpost fails to publish scheduled content during a billing period due to a fault on our side (for example, an outage or bug in our publishing pipeline, not a LinkedIn connection you have not reconnected, or content you paused or skipped), we will, at our discretion, issue a pro-rated credit or refund for the affected period on request.
3. Cancellations
You can cancel at any time. Cancelling stops future billing at the end of your current billing period; we do not refund the remainder of a period you have already been charged for, except under section 2 above.
4. How to request a refund
Contact [SUPPORT EMAIL] with your account email and the billing period in question. Refunds, where approved, are processed by Paddle back to your original payment method and may take several business days to appear.
5. Statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK or EU law.